SHIPPING, RETURNS & ORDER SUPPORT

Every Dynamic Sygma product is made to order. If something about your order is not right, contact us at info@dynamicsygma.com. We will review the situation and help determine the appropriate solution.

ORDER PRODUCTION

Most orders require 2–7 business days for production before shipping.

Production time is separate from carrier transit time. High-volume periods, product availability, or quality-control reviews may occasionally extend processing.

Orders containing multiple products may be produced by different fulfillment partners and arrive in separate shipments.

SHIPPING AND TRACKING

Once a shipment leaves the fulfillment facility, tracking information is added to your order and sent to the email address used at checkout.

Tracking may require 24–48 hours to begin displaying carrier movement.

Customers can follow their shipment through:

  • The shipping-confirmation email
  • The Shopify order-status page
  • The carrier tracking link provided with the order

If an order contains products fulfilled from different facilities, you may receive more than one tracking number.

ADDRESS CHANGES

Review your shipping information carefully before submitting an order.

Contact us immediately if an address needs to be corrected. Address changes cannot be guaranteed once production has begun or the order has shipped.

Additional costs caused by an incorrect or incomplete customer-provided address may be the customer’s responsibility.

ORDER CANCELLATIONS

Because production may begin shortly after purchase, cancellations are not guaranteed.

Contact us immediately if you need to cancel an order. Once production has begun, the order may no longer be eligible for cancellation or a full refund.

DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT ITEMS

Contact us within 30 days of delivery if your product arrives:

  • Damaged
  • Defective
  • Misprinted
  • Incorrect
  • In a different size or product than ordered

Include:

  • Your order number
  • A description of the issue
  • A clear photo of the complete product
  • A close photo showing the defect or incorrect detail

Once the issue is confirmed, we will replace the affected product at no cost, including replacement shipping.

If a replacement is unavailable, we will issue an appropriate refund to the original payment method.

Do not return a defective item unless we specifically ask you to do so.

CHANGES OF MIND, FIT, OR PREFERENCE

Because our products are made specifically for each order, we do not provide automatic refunds or exchanges when:

  • The wrong size or color was selected
  • The customer changes their mind
  • The customer prefers a different fit
  • The product is no longer wanted

Please review each product description and size chart carefully before ordering.

Still contact us if you are unhappy with your purchase. We will review the situation and may offer store credit, a discounted replacement, or another reasonable solution at our discretion.

Do not mail a product back without receiving return authorization and instructions from Dynamic Sygma.

If a non-defective return is approved:

  • The item must be unworn, unwashed, and in its original condition
  • The customer may be responsible for return shipping
  • Original shipping charges are not refundable

LOST OR DELAYED SHIPMENTS

Contact us if tracking has not updated or the order has not arrived after the estimated delivery period.

Lost-in-transit concerns should be reported within 30 days of the estimated delivery date.

If the address was correct and the carrier or fulfillment partner confirms that the shipment was lost, we will arrange a replacement or other appropriate resolution.

If tracking shows that the package was delivered but it cannot be located, first:

  • Check around the delivery location
  • Ask household members, neighbors, or building staff
  • Contact the final-mile carrier

We will help investigate, but a replacement cannot be guaranteed solely because a package marked delivered cannot be located.

REFUNDS

Approved refunds are issued to the original payment method. Processing time after approval depends on the customer’s bank or payment provider.

INTERNATIONAL ORDERS

International shipments may experience customs delays.

Customers are responsible for any import duties, taxes, or customs charges assessed by their country unless checkout explicitly states otherwise.

CONTACT

For order assistance, contact:

info@dynamicsygma.com

Include your order number whenever possible.

Nothing in this policy limits any rights provided by applicable consumer law.