SHIPPING POLICY

Every Dynamic Sygma product is made to order.

Production

Most orders require approximately 2–7 business days for production before shipping. Production time is separate from carrier transit time.

High-volume periods, product availability, embroidery preparation, or quality-control reviews may occasionally extend processing.

Orders containing multiple products may be fulfilled by different production partners or facilities and may arrive in separate shipments.

Shipping and tracking

Once a shipment leaves the fulfillment facility, tracking information is added to the order and sent to the email address used at checkout.

Tracking may require 24–48 hours to begin showing carrier movement.

Customers can follow their shipment through:

• The shipping-confirmation email
• The Shopify order-status page
• The carrier tracking link supplied with the order

An order fulfilled from more than one facility may receive multiple tracking numbers.

Shipping addresses

Review your shipping address carefully before placing an order.

Contact info@dynamicsygma.com immediately if an address needs to be corrected. Address changes cannot be guaranteed after production begins or the order ships.

Additional costs caused by an incorrect or incomplete customer-provided address may be the customer’s responsibility.

Delayed or lost shipments

Contact us if tracking has not updated or the package has not arrived after the estimated delivery period.

Lost-in-transit concerns should be reported within 30 days of the estimated delivery date.

If the shipping address was correct and the carrier or fulfillment partner confirms that the package was lost, we will arrange a replacement or another appropriate resolution.

If tracking shows that the package was delivered but it cannot be located, first:

• Check around the delivery location
• Ask household members, neighbors, or building staff
• Contact the final-mile carrier

We will assist with the investigation, but replacement cannot be guaranteed solely because a package marked delivered cannot be located.

International orders

International shipments may experience customs delays.

Customers are responsible for import duties, taxes, customs charges, or clearance fees assessed by their country unless checkout explicitly states otherwise.

Order assistance

Contact info@dynamicsygma.com and include your order number whenever possible.

For information about defects, replacements, cancellations, returns, and refunds, review our Shipping, Returns & Order Support page.

Nothing in this policy limits rights provided by applicable consumer law.